10 Quick Fire Questions with Michael Smith

Company / Business: SuperValu Monksland, Athlone
Number of Stores: 1
Number of employees: 75
Years in existence: 35 years (between SuperValu Fortunestown & SuperValu Monksland)


1 – What made you choose CBE as your EPoS supplier?

Long-standing successful relationship over the last number of decades with an excellent Irish company who are the leaders in what they do.

2 – What are the main trends you are observing within your industry?

Even though food and food trends have evolved and changed over the years, I think IT has made the biggest inroads in the business, from the back door to the front door, from ordering systems to self-scan terminals and self-checkouts.

3 – Can you describe what a typical working day looks like for you?

Overseeing all facets of the business and liaising with management, staff, and most importantly our customers.

4 – What do you love about your job?

No day is the same… and more so now with the twin challenges of Covid and the supply chain due to Brexit.

5 – What do you feel is your greatest strength?

The ability to delegate and problem solve.

6 – How do you think your employees would describe you?

Firm but fair.

7 – What job role within your company would you be terrible at?

Most definitely the bakery. I’ve tried to bake an apple tart but never again.

8 – What is the most heartwarming thing you have ever seen an employee do for a customer?

I’ve seen many acts of kindness over the years from staff members, but during the first Covid lockdown some went above and beyond the call of duty helping the sick, elderly and infirm.

9 – How do you relax after a hard day at work?

Sport & Gardening.

10 – Finally, if you could have lunch with one person, who would it be, and why?

Beth Rigby, (Sky News Political Correspondent) She always seems to have the inside track. P.S. Don’t tell the wife.