Luttrellstown Castle Resort Strengthens Operations Across Castle and Clubhouse with CBE PixelPoint
Luttrellstown Castle Resort is one of Ireland’s most exclusive private hire venues. Set on 567 acres of parkland just outside Dublin, the estate is home to a historic 15th-century castle and a modern alpine-style clubhouse. The resort caters for weddings, corporate events, gala dinners, family gatherings, golf outings and private dining experiences. The operation spans multiple outlets including bars, restaurants, function spaces and a busy Pro Golf Shop, making an efficient and reliable EPoS system essential across both the castle and the clubhouse.
Around a year ago, the resort introduced CBE’s PixelPoint system across the estate, installing eight POS terminals throughout the castle in its bars, restaurant, function spaces and at the Pro Golf Shop. For Resort Manager Jibin Thomas, the move was both practical and personal.
“Having worked with CBE for the past six years in previous roles, I was very confident in the system,” he says. “When I joined Luttrellstown, the existing EPoS had been in place for over a decade. It wasn’t designed for a busy food and beverage environment like ours. We needed something that was more efficient and reliable.”
One of the biggest improvements since moving to CBE PixelPoint has been speed and stability. Under the old system, Luttrellstown staff regularly experienced buffering and time-outs, with occasional issues where orders did not reach the kitchen. Large wedding and corporate bar tabs, often running into five figures, was also putting huge pressure on the system. “Now, orders go straight through to the kitchen without delay. We can keep large tabs open and manage them with no issues. It has made a huge difference, especially during weddings and large functions where everything needs to run smoothly.”
Integration was a critical part of the decision-making process. The resort operates Guestline as its Property Management System and uses My Club Account as its golf booking and subscription platform. Without seamless integration between these systems and the POS, a move would not have been possible.
CBE PixelPoint integrates directly with Guestline, ensuring sales flow accurately between front desk and food and beverage. In addition, Luttrellstown became the first site in Ireland to interface PixelPoint with My Club Account.
“That integration was the turning point for us,” says Jibin. “If CBE couldn’t make that happen, we wouldn’t have been able to switch. They worked directly with the South Africa-based team, handled everything and kept us informed throughout. It made the whole process straightforward from our side.”
The resort took a measured approach to implementation, focusing first on transitioning from the old system before introducing additional products. This gave staff time to adjust and become comfortable with the new setup. “Change can be difficult, especially when a system has been in place for many years. But once the team experienced how user-friendly and efficient CBE PixelPoint is, the mindset shifted quickly.”
Back-office reporting and flexibility have also improved significantly. Price changes and updates can now be pushed live to all tills instantly and different settings can be configured for bars and restaurants depending on operational needs. CBE PixelPoint is also used for retail in the Pro Golf Shop, giving the resort one consistent system across the entire estate.
Support from CBE has been another standout element of the partnership.
“Michael, Paul, Thomas and the wider team were excellent during installation. The support line has been very reliable. In hospitality, especially with late wedding finishes, it’s reassuring to know support is there if you need it, no matter what time of the day or night.”
Looking ahead, Luttrellstown Castle Resort plans to explore additional CBE solutions, including QSR and tablet ordering to further enhance service efficiency across its dining outlets.
“What we have in place now is just the beginning,” Jibin adds. “We’ll continue to build on it. The system is benefiting our business, our staff, and ultimately our customers and that’s what matters most.”
