2020 re-defined retail strategies with major retail projects accelerated and implemented in record time. Increased consumer demand drove the change for:
· greater control
· less desire to interact with store staff
· reduction in wait times

Enter 2021. Retailers continue to enhance shopper experiences but how can they open more lanes with minimum manning?

The hybrid service model sees one store colleague manning three self-checkouts and a traditional lane. (See image below)

The benefits:
– High customer service and inclusion for all
– Release checkout hours for redeployment
– Overall stock management improvement
– Increased customer satisfaction

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