Empowering Hospitality: How CBE Mobile Order & Pay Transforms Front-of-House Service
From faster table service to integrated payments and next-day settlements, CBE’s handheld terminals help venues boost efficiency, reduce labour costs, and deliver an exceptional guest experience.
In the ever-evolving world of hospitality, where operational efficiency and top-tier customer service are key to survival and growth, CBE’s Mobile Order & Pay solution is proving to be a game-changer. Tailored specifically for waiting staff rather than customers, this innovative handheld solution bridges the gap between streamlined service and cutting-edge technology—redefining how restaurants, cafés, and bars operate on the floor.
Traditionally, order-taking involves a multi-step process, often leading to delays and communication breakdowns between front-of-house and kitchen staff. CBE has tackled this inefficiency head-on. Their Mobile Order & Pay terminals allow servers to take orders tableside and instantly transmit them to the kitchen or bar. This real-time relay eliminates the need for duplicated entry at a fixed terminal, significantly reducing the risk of errors while speeding up service delivery. The result is a smoother experience for customers, quicker table turns for the business, and a more relaxed, focused waiting team.
One of the most immediate advantages of this system is its impact on labour efficiency. By empowering each server to handle more tables with less friction, establishments can reduce their staffing requirements during busy periods without compromising service quality. In a labour market that is both costly and competitive, tools that allow venues to get more from their existing teams are not just nice to have—they’re essential. Staff spend less time walking back and forth between terminals and more time engaging with guests, fostering an enhanced atmosphere of hospitality and care.
But the power of CBE’s Mobile Order & Pay doesn’t stop at order-taking. Integrated payment processing through CBE Pay transforms the device into a full-service terminal. Guests can pay their bills directly at the table using secure card payments, avoiding queues or delays at the till. This seamless integration with the POS not only ensures accurate, real-time sales tracking but also allows businesses to receive their funds in their bank accounts the very next day. For hospitality operators who juggle tight cash flows and seasonal fluctuations, this rapid settlement can be a lifeline.
Just as crucial as the technology itself is the support behind it. Because CBE supplies both the POS and payment solutions, businesses benefit from a single point of contact for any technical support issues. This dramatically simplifies troubleshooting and ensures continuity of service. With their 365-day-a-year support network, CBE underscores its commitment to reliability and operational peace of mind.
This level of innovation and integration has not gone unnoticed. The Mobile Order & Pay system—central to the wider CBE Innova EPoS Solution—was honoured with the title of “Best Technology-Led Foodservice Innovation” at the Irish Foodservice Supplier Awards 2025. The award speaks not just to the product’s functionality, but to its tangible impact on hospitality businesses across Ireland and beyond.
CBE’s Mobile Order & Pay solution is more than a digital tool; it’s a reimagination of how hospitality can function at its best—efficient, accurate, and customer-focused. By merging intuitive design with powerful backend systems, CBE helps venues deliver elevated service while cutting costs and boosting bottom-line performance. For operators ready to modernise their approach and maximise every staff member’s potential, this is a step forward that can’t be ignored.
Learn more at: https://www.cbe.ie/solutions/cbe-mobile-order-and-pay/
