Queues were our problem and the CBE Self Checkouts solved it. The queues are gone, our customers like it and our staff like it – job done!
SPAR Lancaster University
“It’s been extremely successful with almost 30% of customers using it on a daily basis. We certainly plan to install more Self-Checkouts in our stores.”
James Hall & Co / SPAR Lancaster University
James Hall installs Cashless Self-Checkouts
James Hall & Co. Ltd. has partnered with CBE to install Cashless Self-Checkouts at one of its busy independent SPAR convenience stores. The store at Lancaster University becomes the first SPAR store in the UK and Ireland to install Cashless Self-Checkouts.
James Hall & Co. is a SPAR wholesaler and distributor serving over 580 stores in the North of England and was investigating ways to improve speed of service and reduce queues within their busy sites.
Initially James Hall & Co. updated their point-of-sale software to CBE’s FutaTill solution which brought many benefits to the store operations. However they still needed a solution to reduce the queues in the store and provide additional checkout options without increasing labour costs. CBE, who are an Advanced Solution Provider for NCR, carried out an in-depth site survey in order to identify the stores suitability for Self-Checkout.
Following the survey and a consultation phase with James Hall & Co. management and the store, it was agreed that they install the NCR Cashless Self-Checkout solution which seamlessly integrates to the CBE POS solution already in operation.
“We needed to radically rethink how we wanted the stores to operate”, commented Sheridan Hindle, IT Director at James Hall & Co. “Our customer requirements have changed as they are more technology savvy than ever before. Customers now welcome new innovations and people really dislike queuing. As such, the option of installing the NCR Cashless Self-Checkouts based on CBE’s research filled us with both excitement and apprehension!”
Dominic Feeney, CBE’s Systems Director, stated, “We recently partnered with NCR, the global leader in Retail Self-Checkout, to offer Self-Checkout to the independent retail sectors in Ireland and the UK. It was at this time that James Hall & Co. approached us about ways to reduce their queues and increase speed of service. Our research, both global and national pointed towards Cashless Self-Checkout as being an ideal solution.”
Sheridan Hindle continued, “The owners of SPAR Lancaster University were very enthusiastic about the project. Thankfully it’s been extremely successful with almost 30% of customers using it on a daily basis. It has also more than doubled the credit card usage to 38% of store purchases which we are delighted with. We certainly plan to install more Self-Checkouts in our stores in the coming months and it will undoubtedly become an integral part of our customer offering.”
The system has worked successfully since its introduction, and the feedback from users is very positive. CBE’s personnel linked in very effectively with our team to build a successful system that we are very happy with.
We have found CBE extremely helpful and efficient in dealing with all aspect of our system provided by people who are familiar with our business.
The CBE Self Checkouts have really enhanced our business here at JC’s
CBE exceeded our expectations with system development, installation and training for our team. The addition of the system means greater efficiencies, better control and more effective management systems throughout our store
We’re absolutely delighted with the service and support provided by PAR and CBE from initial meetings right through to the install, which was incredibly smooth.”
CBE provide an excellent service from pre-purchase to installation through to support. Having a locally based CBE representative and service personnel is reassuring should help be needed
The system provides us with all the functionality we require to operate our busy venues and provides us with critical reports and business information in the cloud.
We use the CBE Head Office system to manages our stores centrally. This provides a massive advantage by enabling us to control each branch from one location.